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Returns must be in as new condition with tags attached unless faulty and faulty goods will be dealt with as per the manufacturer's warranty. We recommend sending returns via registered post as we do not accept responsibility for lost items and unfortunately Gift cards and promo codes cannot be applied to exchanges. See below for the time frame your exchange or refund must be made in:

Love It Guarantee

We are so confident in our tea’s that if you do not like the tea blend that you receive, return it to us and we will exchange it with another blend (same value) for free. Exchanges under the Love It Guarantee must be made within 7 days from date of purchase.

Exchanging a Tea under the 'Love It Guarantee' is simple:

We will then send a tin of your preferred tea (subject to availability) to you free of charge under our Love It Guarantee.

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